Return and Exchange
CHANGE OF MIND RETURNS
If you have reconsidered your decision, we will provide a refund or exchange for most products within 30 days of your purchase.
For items bought in November and December, you can return or exchange them until 31 January of the next year.
Kindly verify that the product complies with our Returns Policy and that:
Returns are allowed within 30 days of buying (or by the end of January for items bought in November or December).
Products are unused or in their original state.
Products are not on clearance, marked down to clear, or categorized as Big & Bulky.
Products are not specified as exceptions in our Returns Policy.
You possess valid proof of purchase.
DAMAGED OR FAULTY RETURNS
As a buyer, you have rights to specific assurances each time you shop at RebelChords. These assurances are referred to as Consumer Guarantees and they remain unaffected by the change of mind policy or the 30-day return limit.
You can find additional information about your rights under Consumer Guarantees and how we will address problems regarding damaged or defective products in our Returns Policy.
RETURNING ITEMS PURCHASED IN STORE
Products bought in-store (excluding Big & Bulky items) can be returned to our location only.
If you possess a receipt and your return aligns with our policy, we can immediately process an exchange (if in stock) or a refund.
Items bought in-store cannot be mailed back for returns.
RETURNING ITEMS PURCHASED ONLINE
Products bought online (excluding Big & Bulky items) can be returned to our RebelChords location.
If you possess a proof of purchase and the return complies with our policy, we can promptly handle an exchange (if available) or issue a refund.
Alternatively, you can submit a return online via Australia Post or any other reputable service.
RETURN WITH AUSTRALIA POST
To send back with Australia Post, ensure that your item:
Acquired on rebelchords.com
Aligns with our Returns Policy criteria
Does not exceed 30cm in cubic and weighs a maximum of 2kg.
Then;
Choose your state below to access the corresponding Australia Post returns page.
Select the drop-off location that works best for you and fill out the form to submit your return.
Pay any relevant fee (Change of Mind Returns via Australia Post are $14.95)
Print the return label and attach it to the package. If you lack a printer, just download the label and show the barcode at a participating Australia Post site where they will print it for you.
Leave it at your selected Australia Post site.
We suggest maintaining a record of your return tracking number to monitor the status of your return.
RETURN WITH OTHER COURIER
To return through other courier, ensure the item;
Acquired on rebelchords.com
Complies with our Returns Policy criteria
Has a maximum dimension of 30cm in cubic and a weight limit of 2kg.
Then;
Select the courier service location that is easiest for you and fill out the form to submit your return.
Pay any relevant fee (Change of Mind returns)
Print the return label and affix it to the package.
Leave it at your selected courier service site.
We suggest maintaining a log of your return tracking number to monitor the status of your return
RETURNING BIG & BULKY ITEMS
Large and Heavy Items are not covered by our 'change of mind' Returns Policy. If your product is defective, please contact the RebelChords Customer Service Centre at (xxxxxxxxxx) promptly.
Large and Heavy Items cannot be returned or exchanged either in-store or by mail
REFUNDS
Whenever feasible, we will issue any refund you qualify for using the original payment method.
If we cannot accomplish this, we will issue you a Returns Card equivalent to your refund amount. The card will remain valid for three years from the issuance date. It is applicable for a future RebelChords purchase, either online or at a physical store