Privacy policy

Who we are

Our website address is: https://rebelchords.com.

Our Privacy Policy

RebelChords (ABN 32 193 286 424) (RebelChords) is dedicated to safeguarding your personal data. This Privacy Policy outlines the specifics of your data relationship with RebelChords and is applicable to services and engagements involving RebelChords. This policy can befound on the RebelChords website at RebelChords.com, or you can obtain a copy by reaching out to our Customer Service team.

Financial Services, suchas our credit cards, has its own Privacy Policy available here. RebelChords Team Members and job seekers can reach out to our HR team for information regarding the confidentiality of their personal data and examine the relevant Privacy Notice on our careers page during the job application process. This policy is not relevant to the personal information of our Team Members in their role as Team Members, or if you are an investor.

This Privacy Policy pertains to the products and services we offer, and by utilizing our services, you acknowledge and consent to the gathering,usage, and sharing of your information in relation to delivering our services to you.

1. What we gather and how we gather

The personal details we gather about you are based on the interactions you have with us. Personal Information refers to details about a person who can be reasonably recognized. Typically, you can choose to engage with us anonymously or under a pseudonym, however in certain cases, this might hinder our ability to offer you products and services, such as when you order products online.

The categories of personal data we gather and utilize vary based on your interactions and transactions with us, including

General: What we collect

  • Contact name and details

  • Payment and transaction information including type, bank and credit card details etc

  • Delivery address or collection details

  • Your location details through your smart phone or device

  • Certain departments may request sensitive information such as skin type in cosmetics or size details in intimate apparel, in order to provide you with products or services

  • Video footage through closed circuit television (CCTV) website and technical information ie browser, websites visited, IP address, user and system preferences, device type etc

  • Transaction, product, services and activity details of purchases, preferences and interactions

  • Details regarding participation in the RebelChords offers and offers from time to time

  • Details of your communications and interactions with us and our loyalty program.


General: How we collect

  • when you attend AUZZIWAY FASHION WEAR store or when you use or visit the RebelChords website and related websites, social media platforms or App

  • RebelChords online stores, social media platforms

  • Make a purchase or place an order

  • Transact including making a non‐cash payment, or request a service where we collect Personal Information such as pre-orders

  • Leave products for assessment or repair

  • Attend a RebelChords function or event

  • Create a gift registry or give registry with us

  • Enter a competition or complete a survey

  • Send us an enquiry or provide us with feedback

  • participate in a promotion or involved in an incident

  • when you join a mailing list

  • Maybe through motion detectors, sensors

  • Post a review, rating or comment on our website or social media page, or other user generated content on one of our websites or Apps

  • when you subscribe for mailing list

Loyalty: What we collect

  • Membership details including your name, contact details, date of birth, gender, country and any other information you provide as part of your application or registration (and the same information about your Additional Cardholder)

  • Transaction details including what you purchased, payment information, where you shopped and your product preferences

  • Your location details through your smart phone or device

  • Name and email address of reward or gift card recipients

Loyalty: How we collect

  • when you join or use the promotional Program

  • when an Additional Cardholder nominated by you is added to your account or uses the Loyalty Program

  • when you shop with a RebelChords Partner, Affiliate or seller

  • when you use or visit RebelChords website or our Partner’s websites, social media platforms or App

  • when you share a digital reward or gift card. By sharing the reward card or gift card, you acknowledge that you have the consent of that person to provide their name and email address to RebelChords We may monitor and record your communications with us for security, dispute resolution, and training purposes and operate video and audio surveillance devices in our premises.

1.1 Gathering of personal data by external entitiesy

We might also gather personal data from third parties, including public sources, information service providers, administrators of RebelChords products and services like payment cards and insurance, and anyone authorized to represent you.

Specific brands, companies, and third parties that function in our store or online possess the personal information you give them (e.g., when you subscribe to their mailing list, or note your product preferences), and consequently have their own privacy policy, which we recommendyou read prior to sharing your personal information. RebelChords does not take responsibility for the privacy practices of these external parties, and this Policy is not applicable to them.

When you share personal information with our authorized third parties (like the credit card provider), we may utilize this information to refresh and amend your details in your account (which includes your Additional Cardholder).

You can assist us in keeping your information current by informing us of any changes to your details or by updating your account information after signing in

1.2 Utilization of Cookies

Data is gathered automatically whenyou use the ReelChordswebsites, Affiliate websites and Apps, electronic communications, and cookies. Cookies are tiny text documents that websites or applications might store on your computer or device. Typically, cookies serve to identify returning visitors to websites and retain user preferences. We can gather this information either anonymously or in connection with user accounts. Cookies are utilized to enable the website to collect statistical information regarding your usage patterns and aggregate data, allowing RebelChords to tailor a user’s experience on their sites. RebelChords utilizes and shares the information for various reasons, including statistical analysis and to help enhance the website’s functionality and the usability of our Apps.

Likewise, when you utilize ReblChords Apps, we may from time to time gather and utilize technical data and associated information (suchasdetails about your mobile device and system settings) to aidin offering software updates, software support, and other services related to the Apps. RebelChords might utilize third parties that use cookies to display advertisements to you based on your previous visits and interactions with our website. This enables us to inform you about products or promotions that we believe may interest you. You can disable cookies by modifying the settings in your web browser.

2. Reason we collect personal information

We gather your personal information to deliver,manage,enhance, and customize our products and services, aswellas to assist our business operations, including:

  • To offer you products and services along with any related loyalty program or credit card options.

  • To upgrade our service procedures to better your customer experience.

  • To coordinate and collaborate with our service providers to meet your request for products and services, includinghandling transactions and payments, delivering products and services, and issuing refunds and discounts.

  • To setup and maintain your account, which includes your online account ensuring your information is current and confirming your identity.

  • Advertising and showcasing Rebelchords goods and services via direct marketing, events and contests, public relations, and social networks. Rebelchords might also employ third parties that utilize cookies to present advertisements to you based on your previous visits and interactions with our website. This enables us to inform you about products or dealsthat we believe could be appealing to you.

  • To engage with you and conduct research and statistical evaluations, including customer satisfaction and enhancements for products and services, customize products and promotional offers for you, analyze usage behavior and user experience on online and digital platforms to enhance functionality and usability. This could involve comparing the information we gather with additional information stored by third parties, partners, and sellers with whom you have agreed to share your data (We may additionally utilize and reveal de-identified data for these aims).

  • To carry out investigative, fraud, and loss prevention efforts to safeguard Rebelchords interests, which includes the protection of our stores, employees,customers, suppliers, and merchandise (encompassing theft and fraud prevention).

  • To address your question, comments or issues

  • To engage with and communicating with regulatory authorities and pertinent government organizations

  • overall planning and management, as well as other necessary or allowed byWhat rights you have over your data

  • If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

3. Direct marketing, tech advertising and opting out

By supplying your address, email, and phone number to Rebelchords or its affiliates and partners, you agree to Rebelchords reaching out to you (and your Rebelchords one Additional Cardholder concerning our loyalty program) for the afore mentioned purposes. We can transmit this information through various channels, such as mail, email, social media, SMS, MMS, phonecalls, and through Rebelchords Apps. You might choose to give us your personal email address or mobile number instead of, for instance, an email address that your work colleagues can access.

If we deliver direct marketing or electronic marketing communications to you with your consent or as allowed by relevant law, you can withdraw your consent or opt-out at any time by:

4. Disclosing your private information

We collaborate with several providers that offer us services to meet your request or perform particular tasks on our behalf, including:

  • Engaged or authorized third-party service providers or contractors to deliver products or services that you requested or may find appealing, to handle your payment, to communicate offers and promotions to you, and for product development as well as market research related to products and services.

  • Our partners in the loyalty program, suppliers, and service providers.

  • Authorized technology services encompassing applications and systems, cloud computing resources, development and technical assistance, processing, storage, hosting, research, and data analysis.

  • Retail brands, vendors, and merchants that offer goods and services through our stores, online platforms, Myer Market, and in locations where products and services are delivered on our behalf.

  • Business consultants, such as attorneys, accountants, insurance agents, recruitment experts and firms, auditors, or other professional service suppliers as needed within reasonable limits.

  • Regulatory, investigative, or governmental agencies must adhere to relevant laws or react to legitimate legal inquiries like a search warrant, a court order, or a subpoena, alongside managing fraud.

  • Certain reliable service providers, like technology or data storage vendors, may operate outside of Australia, including in Japan, Singapore, Pakistan, Hong Kong, the Philippines, the United States, and other nations or jurisdictions based on the type of services these recipients offer to RebelChords.

5. Safeguarding private data

The personal information we possess may exist in either electronic or paper format, located at RebelChords site or with our reliable service provider. Any reliable service provider must adhere to our information security standards to reduce the risk of unauthorized access to, and the loss, misuse, or unauthorized modification of, personal information.

Moreover, we implement various security measures and utilize an array of resources, procedures, and technological controls to safeguard your personal information.

For instance, all Team Members must adhere to internal information security policies, which include restricting and regulating access to systems that contain personal information.

Although we strive to safeguard the personal data of our website users, we cannot ensure the safety of information you share online. You reveal that information at your own peril. It is important to know that no internet transmission method or electronic storage technique is completely secure. You can further safeguard your personal information by maintaining confidentiality of your account details, restricting access, and urging you to create a unique and robust password, limit access to your computer, and log out when finished.

5.1 Sites belonging to third parties

We might show ads from external sources and other material that connects to websites owned by third parties. Links to external sites that are not run or managed by RebelChords are offered for your convenience. By clicking on a third-party ad or link, you will exit RebelChords, and any personal information you share will not be protected by this Policy, as RebelChords does not hold responsibility for the privacy or security measures of those sites. Websites operated by third parties ought to have distinct privacy and security policies, and we advise you to review them prior to providing any personal information.

Access and Modification

6.1 Access

If you seek access to the personal data we retain about you, please reach out to our Privacy Officer. We will typically grant you access to your personal information while adhering to certain exceptions allowed by law. When submitting an access request, kindly include as much detail as possible regarding the specific information you are looking for, to assist us in locating it. We might require you to confirm your identity prior to processing any request you submit. This involves supplying us with adequate proof of identity as we see fit. If you have allowed a third party to make a request for you, we will require them to demonstrate that they have your consent to proceed or will reach out to you directly to obtain your approval.

We might charge a fair charge to compensate for our legitimate expenses in finding the information and delivering it to you.

6.2 Modification

If you request corrections to your personal information that we possess, or if we determine that the information we have is incorrect, outdated, incomplete, irrelevant, or deceptive, we will take appropriate measures to amend that information to guarantee that, considering the purpose for which it is maintained, the information is accurate, current, complete, pertinent, and not misleading. If we amend your personal information, and we have previously shared that information with another agency or organization governed by the Privacy Act, you may request that we inform that entity. If that is the case, we will take appropriate measures to achieve this, unless it would be unfeasible or illegal.

You must make certain that all personal information provided to us is complete, precise, genuine, and accurate. Not fulfilling this requirement on your part may lead to our incapacity to deliver the products and services you have asked for. A log of the modifications to your personal information might be recorded in your account or documentation. You recognize that there may be situations in which RebelChords has the right to presume such precision and thoroughness and retains the authority to refrain from correcting personal information, as allowed by applicable laws.

Revisions to this Policy

Reelchords may update this Privacy Policy occasionally with out prior notification. You ought to visit this page frequently to be aware of any updates. The latest version will be available on our website, and you can get a copy by reaching out to our Customer Service team.

General

This Privacy Policy and your use of RebelChords services including the website is governed in all respects by the laws of Victoria, Australia and you agree to submit to the exclusive jurisdiction of the courts of Australia. Certain privacy laws in other countries provides you with certain rights in relation to your personal information that may not be covered under the Australian Privacy Principles. These include the right to erasure, rights to data portability and right to object. If you would like to exercise these rights and you reside in those countries you can do so by contacting our Privacy Officer by email, who will assess your request.